December 31st, 2013
Square, the little white box that made life easier for small businesses and start-ups, allowing them to take credit cards without any real hassle has made a change to their fee schedule that has many business owners upset. The company has decided to end its flat fee rate for small firms, instead switching them to the pay by transaction model that everyone else is subjected to.
Beginning on February 1st the flat rate monthly fee that many smaller businesses opted into saved thousands of dollars per year in credit card processing fees. Instead of paying on every transaction, business owners who had $21,000 or less in credit or debit transactions a month were given the option to play a flat monthly fee of $275 for use of the service. There is a huge net of business who use the service as opposed to more traditional credit card processing options.
With the loss of this service, business can be expected to pay thousands of dollars more a year for credit card processing fees, an expense that will cripple many entrepreneurs. Small business owners who paid for the service felt betrayed after learning that it is being discontinued and are considering a switch to other payment processing options.
The fee will go up to 2.75% for every credit card that is swiped through a reader and 3.5% plus an additional 15 cents for every transaction that is manually entered, This is a massive difference between the flat rate fee of $275 a month. For any company that is working in the lower bracket, this clearly means substantial fees for them.
Square has stood by this policy change despite their customers’ objections and will put it into effect on February 1st, 2014.